PixBytes Family History Services

Frequently Asked Questions

What information do you require to trace my family tree?

Documents useful for tracing your family historyWe can start with your birth certificate or the marriage certificate of your parents. If you don’t have this, don’t worry, we can obtain one on your behalf.

Many people, however, have a few old certificates or documents in their possession or perhaps a family Bible, which will make a good starting point for tracing your family history.

We always recommend you start with your own birth certificate, simply because some older people only have a basic “short birth certificate”. This does not give parents names, and we are aware of several cases where the people concerned had no idea that the man who brought them up, was not in fact their father.

In order to provide you with the best possible service, and make effective use of your chosen budget, it is vital that you provide us with as much detail as possible, about the family you want researched, however insignificant it may appear to be. Names, dates of birth, marriage and death, certificates, copies of entries in family Bibles, etc. In this way you will prevent us from duplicating information that you already know and, more importantly, wasting your money.

NB Please do not send original copies of your documents in the mail in case they become lost or damaged. Photocopies by mail or scanned copies as email attachments are adequate for our purpose.

How far back will my tree go?

Our Research Packages give an approximate year that we anticipate being able to research back to, although every case we handle is unique and we cannot make promises about this.

Some families stayed in the same parish for generations and other moved frequently often in densely populated cities. Other problems which may be encountered are illegitimacy, a common surname, immigration, missing records or inaccurate information. Sometimes a person may simply  change their name to avoid detection for whatever reason. We always communicate any such difficulties and offer to transfer research to a different line or a pro-rata refund.

For pre 1837 research we rely on parish records to research families. Although some parish registers are available online, most can only be searched at the local county Records Offices. For Gloucestershire ancestors we can potentially research back to the start of parish records in 1538, if they survive. Realistically, though most families can be traced back to the 1700s, with some better documented ones, further back.

What will it cost?

Our hourly fee for research is £12.50 per hour, package deals may offer better value for money. Our fees cover research, reporting and analysis time and not the outcome of the effort. Copies of civil registration certificates and copies of documents and prints from microfilm are charged at cost. Printing and postal charges are extra.

How do I make a payment?

Payment for our services is taken online using Google Checkout which is fast and secure.
You may pay using a credit or debit card.
Google Checkout makes no additional charges to the buyer.
Payment will be taken in GBP and your card company or bank may charge a conversion fee. Here is a currency converter for your convenience.
PixBytes do not see your bank or card details.

I was adopted can you find my parents?

In England and Wales, a formal Register of Adoption has been kept since 1927. The Children's Act of 1975 allows an adopted person, over the age of 18, to apply for their original birth certificate. No one can do this on their behalf. The certificate would enable research to begin on tracing the birth family. In Scotland, adoption has been legally recognised since 1930 and information is supplied to the adopted person, over 17 year of age.

What is GEDCOM?

A GEDCOM file is plain text (usually either ANSEL or ASCII) containing genealogical information about individuals, and meta data linking these records together. Most genealogy software supports importing from and/or exporting to GEDCOM format.

What is GRO?

This is the General Register Office which holds a central copy of civil registrations of birth, marriage and deaths for England and Wales. The earliest available registrations date from 1 July 1837, and although registration was a requirement, penalties for non-registration were not introduced until 1875. Consequently, many births went un-registered. 

What will a Civil Registration Certificate tell me?

Full birth certificates will include the following information:

  • Name, date and place of birth.
  • Father's name (if given at time of registration) and occupation.
  • Mother's name, maiden surname.
  • The name and address of the informant.

(Registrations made after 1969 include details of the parents' place of birth and after 1984, mother's occupation.)

Marriage certificates include the following information:

  • Date and place of marriage.
  • Name, age* and marital status of the man and woman. *(sometimes only the fact they are of 'full age' or 'minor' will be recorded)
  • Occupation and usual place of residence.
  • Name and occupation of each party's father.
  • Names of the witnesses.
  • Name of the person who solemnised the marriage.

The details on a death certificate include:

  • Name, date and place of death.
  • Age of deceased, or
  • Date and place of birth (after 1969).
  • Occupation and usual address.
  • Cause of death.
  • The informant's name, description and residence.